Follett Customer Service and Support

Follett's commitment to exceptional customer service extends well after the sale of the equipment with our goal to deliver 100% customer satisfaction. We provide a full program of technical support that includes parts ordering, phone technical support, after-hours emergency help and training seminars. We welcome the opportunity to answer questions, provide literature and quotes and of course, process your order.

Monday - Friday 8:00 am to 5:00 pm Eastern Standard Time
(800) 523-9361

Calling from outside the United States: (610) 252-7301

Fax: (610) 250-0696
Customer Support E-mail: marketing@follettice.com
Technical Support E-mail: techsupport@follettice.com

Emergency after-hours technical support available

Monday - Friday: 5:00 pm to 8:00 pm (Eastern time)
Saturday, Sunday, and holidays: 8:00 am to 8:00 pm (Eastern time)

Call 800-523-9361 and listen to the automated attendant who will give you the cell phone number for the Follett technician on call. Please leave your name, phone number (including area code) and nature of the problem and we will return your call within 15 minutes.